Refund Policy – Deep Media

At Deep Media, your satisfaction is important to us. We strive to deliver high-quality digital marketing services and results. If you are not fully satisfied with our work, please review our refund policy below.

📅 Refund Eligibility

We offer refunds under the following conditions:

• Service Not Delivered:
  If you have paid for a service and no work has commenced within the agreed timeframe, you may request a full refund.
• Duplicate Payment:
  In the event of an accidental double payment, we will promptly refund the duplicate amount.
• Project Cancellation (Before Work Begins):
  If you cancel a project before any work has started, a full refund will be issued.
• Unsatisfactory Results (Within First 14 Days):
  For subscription-based or one-time services, if you are dissatisfied with the service within the first 14 days, you may request a partial refund. This will be evaluated based on the work already completed.

❌ Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Services have been fully delivered as outlined in the agreement or scope of work
• Missed deadlines due to incomplete client input or delays in communication
• Custom digital strategies, consultations, or design work already completed
• Change of mind after delivery of strategic materials or campaigns

📩 How to Request a Refund

To request a refund, please email us at support@deepmedia.com with the following details:

• Your full name and email used for the purchase
• Service purchased and date
• Reason for the refund request
• Any supporting documents or context

We will respond within 3 business days with next steps or resolution.

🔄 Processing Time

Approved refunds will be processed within 5–10 business days to the original payment method. You will receive a confirmation email once the refund has been issued.

🔐 Our Commitment

We value transparency and customer satisfaction. If you’re ever unhappy with our work, we encourage you to reach out so we can make it right.